Straight answersto the questionswe hear every day.
Estimates, insurance, timing and warranty. Still not sure? Call 818-625-6050 and talk to a person.
Estimates & cost
Do you charge for estimates?
No. Estimates are free, written, and most take about 20 minutes. Walk in during business hours or call ahead and we'll have a bay ready.
Can I get an estimate from photos?
Yes, for a rough idea. Send a few photos from different angles through the contact form or by email. A final estimate needs the car in person, because most damage is behind the panel.
Why might the final bill differ from the first estimate?
Hidden damage. Once the bumper or panel comes off, we often find broken brackets or absorbers. We photograph it, send it to you and your insurer, and get approval before doing any extra work.
Insurance
Do I have to use the shop my insurance company recommends?
No. In California you choose where your car is repaired. Insurers can suggest a shop but can't require one (California Insurance Code §758.5). Tell your adjuster you'd like US Auto Clinic Collision and we'll take it from there.
Which insurance companies do you work with?
All of them, including State Farm, GEICO, Progressive, Allstate, Farmers, Mercury, AAA, USAA and Liberty Mutual.
What if the other driver was at fault?
We work directly with their insurer. You don't pay a deductible on a claim they accept, and you're entitled to a rental while your car is repaired.
Will you use original manufacturer parts?
We follow your policy and the manufacturer's procedures. If your insurer specifies non-OEM parts, that must be disclosed on the estimate, and we'll explain your options, including paying the difference for OEM.
Repairs & timing
How long will my repair take?
Light cosmetic work is often one to three days. Most collision repairs take three to ten working days, mostly depending on parts. You get a realistic date once parts are confirmed, and text updates along the way.
Can you arrange a tow and a rental?
Yes. Call us from the scene and we'll send a tow, open your claim, and set up a rental car, often before you've left the scene.
Do you repair electric and hybrid cars?
Yes. We follow high-voltage safety procedures and each automaker's EV-specific repair instructions.
Will my safety systems work after the repair?
Every repair starts and ends with a diagnostic scan, and we calibrate cameras and radar whenever the repair touches them. You get the report.
Warranty
What does the lifetime warranty cover?
Our workmanship and paint for as long as you own the vehicle. Parts carry their manufacturer's warranty.
What if something isn't right after pickup?
Bring it back. If it's related to our repair, we fix it at no cost. Most of the time it's a quick adjustment we can do while you wait.
Contact
818-625-6050Just had an accident? We can arrange the tow, open your claim and set up a rental car, often in one phone call.
Studio City, CA 91604